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Customer Experience
Live Chat Escalation
live chat escalashun
Process of routing chat inquiries to higher‑level support when needed.
What: Process of routing chat inquiries to higher‑level support when needed.
Why: Helps compare models and set expectations during testing.
Tip: Match to sleeper type (side/back/stomach), body type, and temperature preferences.
Category: Customer Experience
Tags: /lux-terms/
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